Customer journey mapping software

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See why teams choose Lucidchart

creating a workflow with Lucidchart

Actionable insights

Visualize any system, process, or workflow with features for advanced diagramming. Transform complex data into actionable insights.

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UX & Engineering swimlanes

Clarity and alignment

Clarify complexity and boost alignment by getting everyone on the same page (literally) within your shared visuals.

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AWS, Microsoft 365, Google Workspace integrations

Industry-leading integrations

Integrate Lucidchart with your favorite apps, such as Figma, Google Workspace, Microsoft 365, Slack, and more.

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See how Lucidchart improves the way you work

See how Lucidchart improves the way you work

See how Lucidchart improves the way you work

How teams use Lucidchart

Understand how customers interact with your products or services. Gain insights to improve the user experience.

Product development

User story mapping


Upgrade and access premium templates like these

Customer journey map

User journey flow example

5-stage customer journey map

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