Lucidchart for ITSM and ITIL Processes

Lucidchart helps IT organizations collaborate and evolve to keep up with the increasing technology and business demands of modern companies. We’ve collaborated with Pink Elephant—a consulting firm that provides IT Infrastructure Library (ITIL) and IT service management (ITSM) conferences, and education—to provide templates to help you learn best practices for ITIL implementation. With the right documentation and processes in place, you can align IT and business strategies while delivering value to customers.

  • Leverage ITIL process templates

    It’s easy to build and improve your ITIL v3 processes in your service management lifecycle. We worked with Pink Elephant to create an extensive collection of ITIL process maps and templates, including ITIL incident management process flows, ITIL service lifecycle diagrams, process improvement flows, and more.

    Explore the ITIL templates library →
  • Collaborate across the lifecycle

    Collaboration is essential when your teams are working towards a common goal. Lucidchart is cloud-based so you can access your ITIL diagrams for updates and feedback in real-time, from any device. Use the in-editor commenting, version control, @mentions, etc. to facilitate teamwork and communication throughout the service management lifecycle.

  • Optimize your ITSM processes

    Map and analyze your current state ITSM processes in Lucidchart. Identify gaps, bottlenecks, and weaknesses then build your future state process in a new diagram or use layers. Put your new and improved processes in place by delineating roles in all stages, from your continual improvement efforts your Service Desk.

    Learn more about Lucidchart for ITSM →
  • Present and share

    Propose new changes with your Change Management advisory board or update your IT teams with the present and share capabilities in Lucidchart. Simply embed your ITIL change management process flow diagram on a wiki, use presentation mode, share a URL, or integrate your diagrams into Google Slides, Confluence, and Slack. 

Finally a tool that allows collaboration with all Service Management stakeholders as they work to provide value to customers and end users. Lucidchart not only saves time, but gives the ability to standardize and optimize processes and services. Every Service Management organization should be using Lucidchart.
Justin Lafeen, ITILv3 Expert and Service Management Evangelist

Resources and templates