Updated May 22, 2018
We may change the provisions of this Policy at any time and will indicate when changes have been made by revising the date at the top of this Policy. We encourage you to review the Policy whenever you access the Services to make sure that you understand our information collection, use and disclosure practices. If we make material changes to this policy, we will provide you with additional notice of such changes and request your affirmative consent before using or sharing previously collected information in a materially different way.
Our visitors' privacy is important to us, and we recognize the need to provide additional privacy protection for children on the Sites permitting such visitors. Our privacy practices are guided by the United States' Children's Online Privacy Protection Act of 1998, as well as data privacy laws in the United States and other applicable countries. Younger visitors should always check with their parents or guardians before entering information on any website or mobile application, and we encourage families to discuss their household guidelines regarding the online sharing of personal information.
The Lucid Services are web-based visual communication tools that end users can use to create flowcharts, diagrams, and design materials. To use the Lucid Services, Lucid may need to collect personal information, including from children who are under 13 years old (“Children”), from users of the Lucid Services. For the purposes of this Policy, "Child" or "Children" means a person under 13 years old.
Teacher end users (“Teachers”) and academic institutions with which the Teachers and the Teachers’ students are affiliated (“Schools”) are also responsible for providing parents with notice about how personal information from their Child(ren) is collected and used by us.
Children's personal information will be handled only as described in this COPPA Policy. Any personal information we collect about other users (e.g., Children over 13 years old, Teachers, and parents) will be treated in accordance with the Policy.
Lucid operates the Lucid Services and will collect Children’s personal information as described in this COPPA Policy. We can be contacted at:
Lucid Software Inc.
10355 S Jordan Gateway
South Jordan, UT 84095
We may request or collect certain information when you visit the Sites. However, visitors are required to share only the information that is reasonably necessary to participate in the particular activity. We may collect information about Children directly from Children and/or their Teachers, as well as automatically through a Child's use of our Sites, Apps, and/or Services.
Lucid collects personal information from Children in the form of (1) email address, and (2) password. This information is collected for the purpose of account creation and to enable visitors to log into their accounts and access the Lucid Services. Registration information may be provided by the Child directly or from a Child’s Teacher to create an account. Registration information is used to enable visitors to log into their accounts across different devices and platforms; respond to visitor's requests for products, services, and information; and send communications to users in connection with their account. Certain non-child-directed pages on the Sites may offer visitors opportunities to apply for employment or internship opportunities. In order to submit an application for any one of these opportunities, the applicant may be required to supply other pertinent personal information including, without limitation, full name, postal address, telephone number(s) and email address. Additional personal information and other information may be requested during the application process (but may not be required).
Through our Services, Teachers can create assignments and view submitted assignments. By creating assignments, Teachers may require the Child’s personal information to view and assess assignments. Teachers are responsible for ensuring that their collection and use of personal information from Children complies with applicable laws, including COPPA and FERPA. If you are a parent and you have questions about your Child's Teacher's use of the Lucid Services and any information collected, you should discuss your questions with your child's Teacher or school.
Parents can tell us to stop collecting personal information from their Child(ren); however, in such cases, the Child(ren) will not be able to use the Lucid Services, as the email address is necessary to log into Lucid accounts. If you direct us to stop collecting and using your Child's personal information, we must disable his or her use of the Lucid Services to prevent access to the account.
We may automatically collect the following information about a Child’s use of the Lucid Services through our servers and in log files:
domain name; browser type and operating system; web pages viewed on the Sites; links clicked; the length of time spent on our Sites or Apps; the length of time the Lucid Services are used; the referring URL, or the webpage that led a user to our Site; language information; device name and model; operating system type, name, and version; IP address, device identifier or a similar unique identifier from users of our Apps and Sites; and activities within our Sites and Apps.
We use this information to analyze trends, administer the Sites, track users’ movements around the Sites, gather demographic information about our user base as a whole, support the internal operations of our Sites and Apps, and better tailor our Services to our users’ needs. Except as noted in this COPPA Policy, we do not link this automatically-collected data to a Child’s personal information.
We may also collect information from any mobile devices that a Child uses if the Child has downloaded one or more of our Apps to the device. This information is generally used to help us deliver the most relevant information to the Child. Examples of information that may be collected and used include how the Child uses the App(s) and information about the type of device the Child is using. In addition, in the event our App(s) crash on a mobile device, we will receive information about the mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our App(s). This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
We may use the personal information that we collect from Children as follows: to provide the Lucid Services; to respond to support issues and requests; to identify users; to improve the Lucid Services; and to provide a personalized experience to users.
When information is provided by Teachers or educational institutions in connection with an Educational Premium account, we use the personal information to create an account and to track the number of users on the account for billing purposes.
We do not use information in personally identifiable form for our own commercial purposes. If we analyze or use any activity data for our own commercial purposes, we will de-identify and/or aggregate such information. We may use aggregate or de-identified information about Children for research, analysis, and similar purposes. For use in these purposes, we remove email addresses and other personal identifiers. We may use aggregate or de-identified information to better understand how users access and use the Lucid Services; to improve the Lucid Services; or for other research and analytical purposes.
We will disclose the personal information that we collect from Children only as described in this COPPA Policy. We may disclose Children’s personal information as follows:
We will disclose Children’s personal information: (1) to each Child’s individual Teacher(s) and parent(s); and (2) as directed by the Child’s Teacher(s) or educational institution. The Child’s Teacher(s) may share the Child’s completed assignment with other Children in the Child’s class or school and with other Teachers. Parents may request information about the information we have collected from their Child(ren) by contacting us at email@example.com.
We may disclose a Child’s personal information to third-party vendors, service providers, contractors or agents who perform functions on our behalf and/or at the request of a school or district Education Premium customer to: provide the Child and the Child’s Teacher with the Lucid Services that we offer through our Sites and Apps; conduct quality assurance testing; create accounts; provide technical support; and/or provide other services to us. These third party service providers are required not to use personal information other than to provide the services requested by Lucid. We will not disclose Personal Information to third parties for any purposes not described in this COPPA Policy.
In the event that assets relating to Lucid are transferred or sold to another entity as a result of, for example, a corporate sale, merger, consolidation, asset sale, or in the unlikely event of bankruptcy, information collected by Lucid may be transferred to the acquiring company.
As stated above, we will not disclose personal information that we have collected from Children to any third party company for the third party company’s own direct marketing purposes.
We may otherwise disclose your information pursuant to your consent.
Teachers may provide Children with links to third-party educational and learning resources located on third party websites. Children may also access image search and links to other websites through the use of the Lucid Services. Any access to and use of such linked websites is not governed by this COPPA Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
Parents and Teachers have a right to review the information we have collected about their Child(ren) and students, respectively, and to delete it, and to tell us to stop using it. To exercise these rights, you may contact us at support@lucidchart. You will be required to authenticate yourself as the Child's parent or Teacher to receive information about that Child. Please note that we cannot delete copies of information that a Child's Teacher has already collected and/or copied, and copies of information that you have deleted may remain viewable in cached and archived pages of the Sites or Apps for a period of time.
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Sites who disable cookies will be able to browse certain areas of the Site, but some features may not be available to you.
You can stop all collection of information by the App(s) by uninstalling the App(s). You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.