Lucidchart Privacy Policy

Updated April 10, 2015

This Lucidchart Privacy Policy (“Policy”) describes how Lucid Software, Inc. (“Lucidchart,” “Lucid,” “we,” or “us”) collects, uses and discloses your personal information. This Policy applies to information we collect when you use our websites, mobile applications and other online products and services where this Policy is posted (collectively, the "Services").

We may change the provisions of this Policy at any time and will indicate when changes have been made by revising the date at the top of this Policy. Your use of the Services, or any portion thereof, following the posting of such changes shall constitute your consent to such changes. We encourage you to review the Policy whenever you access the Services to make sure that you understand our information collection, use and disclosure practices. If we make material changes to this policy, we will provide you with additional notice of such changes and request your affirmative consent before using or sharing previously collected information in a materially different way.

Information That You Provide to Us

  • Lucid may collect information that you provide when you use the services, such as when you: (1) create an account; (2) make a purchase; (3) participate in events or promotions; (4) send questions or comments via e-mail or live chat to Lucid customer support; (5) submit your resume to us online; (6) fill out surveys; or (7) otherwise communicate with us through the Services. The types of personal information that you provide may include your name, e-mail address, telephone number, postal address, credit card information, and other contact or identifying information that you choose to provide.
  • Content. Lucidchart stores, processes and maintains files that you create and/or upload using the Services (as well as previous versions of your files), including Lucid charts that you create, sharing lists, and other data related to your account in order to provide the service to you.

Information That We Collect Automatically From You

  • Account activity. Lucid's servers automatically record certain information about your use of Lucidchart. Similar to other web services, Lucid uses both permanent and session cookies, web beacons, and pixel tracking technology to record information such as account activity (e.g., storage usage, number of log-ins, actions taken), data displayed or clicked on (e.g., UI elements, links), other log information (e.g., browser type, IP address, date and time of access, cookie ID, referrer URL, etc.), and to remember user preferences while using the services. Lucidchart may collect automated error reports in the case of software malfunction; such error reports may contain some or all of the information in your documents and may be reviewed to help resolve problems with the Lucidchart software or service.

Information We Collect From Third Parties

  • We may obtain information from other sources and combine that with information we collect through our Services. For example, if you create or log into your account through a third-party social networking site, we will have access to certain information from that site, such as your name, account info and friends, in accordance with the authorization procedures determined by such third-party social networking site.
  • If you elect to purchase a license to use Lucidchart, we may receive information about your purchase from our third-party payment processor.
  • We use analytics services and software provided by third parties to help us understand how users access and use the Services. These tools and services place cookies, web beacons and other devices or technologies on our Services to enable them to track traffic data. The data collected typically includes information such as your IP address, your Internet Service Provider, your web browser, the time spent on webpages, the links clicked and the advertisements viewed on those pages. We use this information to improve our Services and your experience, to see which areas and features of our Services are popular and to count visits.
  • We may display advertising to you on our site that is provided by third parties.

How We Use Your Information

  • We use personal information collected through Lucid’s services for purposes described in this Policy or otherwise disclosed to you on or in connection with our services. For example, we may use your information to:
    • Operate and improve our services;
    • Send you advertising or promotional materials, including information about new products, contests, features and enhancements, special offers and other events of interest from Lucid and our select partners;
    • Provide and deliver the products and services you request, process transactions, and to send you related information, including confirmations and invoices;
    • Send you technical notices, updates, security alerts and support and administrative messages;
    • Respond to your comments, questions and requests and provide customer service;
    • Monitor and evaluate trends, usage and activities in connection with our Services;
    • Personalize and improve the Services and provide ads, content, communications or features that match user profiles or interests; and
    • Link or combine with other information we get from third parties to help understand your needs and provide you with better service.
  • Files you create, upload, or copy to Lucidchart may, if you choose, be read, copied, used and redistributed by people you know or, again if you choose, by people you do not know. Information you disclose using the chat function of Lucidchart may be read, copied, used and redistributed by people participating in the chat. Use care when including sensitive personal information in files you share or in chat sessions, such as social security numbers, financial account information, home addresses or phone numbers.
  • Some features may be provided by third parties (e.g. the payments processing services such as Amazon Payments, sharing features of social networks such as Facebook and Google+, etc.), who may receive and process your data. When you use one of these features, you may be sharing data with the third party, including allowing the third party to process your data. Access to your data by these third parties is not governed by this Privacy Policy.
  • Lucidchart reserves the right to review documents to help resolve problems with the Lucidchart software or service, or to ensure compliance with our Terms of Service.

Information Sharing

  • Lucidchart may share your personal information with third parties in the following limited circumstances:
    • When we have your consent.
    • With third party vendors, consultants and other service providers who are working on our behalf, who are hosting our data, and need access to your information to carry out their work for us. These entities have agreed to maintain the confidentiality, security, and integrity of the personal information they obtain from us, and, unless we notify you otherwise and provide you with an opportunity to opt-out, will not use your personal information for any purpose other than as described in this Policy.
    • With data analytics and advertising services in order to understand your preferences and to show you advertising on our site or through our service.
    • With law enforcement, courts of competent jurisdiction, or others when we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Lucidchart, its users or the public as required or permitted by law.
    • With your employer if you are a Lucidchart registered user, and the domain of the primary email address associated with your Lucidchart account is owned by your employer and that email address was assigned to you as an employee of that organization, and an authorized representative of that organization wishes to establish a Lucidchart company account and add you to it, then certain information concerning your individual account may become accessible to that organization’s administrator including your name and email address, and your account may be added to the corporate account.
  • We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who used a type of document, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.
  • In connection with, or during negotiations of, any merger, sale of some or all of Lucid’s assets, bankruptcy or reorganization, financing or acquisition of all or a portion of Lucid’s business to another company.

Data Security

  • Lucidchart takes reasonable measures to protect your personal information and your documents from loss, misuse and unauthorized access, disclosure, alteration and destruction and to ensure that your documents remain available to you.

EU Safe Harbor and Dispute Resolution for Users in the European Union

  • Lucid complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Lucid has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit
  • Lucid is committed to resolving complaints about your privacy and our collection or use of your personal information. Users located in the European Union with inquiries or complaints regarding this Privacy Policy should first contact Lucid at: For disputes over Lucid’s compliance with the EU Safe Harbor Principles that remain unresolved, Lucid has elected to use JAMS as an independent dispute resolution mechanism. If you do not receive timely acknowledgment of your complaint, or we do not satisfactorily address your complaint, please visit the JAMS website at: for more information and to file a complaint.

Your Choices

  • You may terminate your use of Lucidchart at any time.
  • Editing or Deleting your Personal Information. If you have created an account, you may at any time review and/or update the contact information we have for you. Please note that even if you delete information from your account, or deactivate it, we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information for a certain period of time.
  • Promotional Communications. You may opt out of receiving promotional emails, text messages, or mail from Lucid by visiting your user settings page at and updating your communications preferences, by following the instructions in emails or text messages, or by sending an e-mail to If you opt out, we may still send you transactional or relationship messages, such as emails about your account or our ongoing business relations.
  • Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Removing or rejecting browser cookies does not necessarily affect third party flash cookies used in connection with our Services. For more information about how to delete or disable flash cookies please visit Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Contact Us

  • If you have questions or concerns regarding this Policy, please contact Lucid at: or at 10808 South Riverfront Parkway, Suite 600, South Jordan, UT 84095.