Frequently Asked Questions
Is a credit card required for my free trial?
No. A credit card is not required for a free or trial account - so you can sign up with no commitment. Credit card information is only requested when you are ready to begin a paid subscription.
What happens at the end of my trial?
You will have the option to subscribe to a paid subscription or be automatically moved to the Free plan and its limitations.
What happens to my documents if I do not subscribe after my trial?
You will always have access to your documents whether or not you choose a paid subscription. Due to the limitations of the Free plan, however, you may not be able to edit a document if it is beyond 60 objects in complexity.
Can I collaborate with others using a personal account?
Yes. Every account level allows you to collaborate and share with others. However, every collaborator is subject to the limitations of their own account. For example, users on free accounts will not be able to edit documents with over 60 objects, even if the document is created by a user on a Professional account. Team accounts allow team members to collaborate with the full set of premium features.
Do you offer special nonprofit and educational pricing?
Yes. We offer 50% discounts on annual team accounts for nonprofits, and free accounts for students and teachers. Email firstname.lastname@example.org for non-profit inquiries. Visit our education page for educational inquiries.