Customer journey mapping software

Everything you need to create a user or customer journey map

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See why teams choose Lucidchart

Actionable insights

Visualize any system, process, or workflow with features for advanced diagramming. Transform complex data into actionable insights.

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Clarity and alignment

Clarify complexity and boost alignment by getting everyone on the same page (literally) within your shared visuals.

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Industry-leading integrations

Integrate Lucidchart with your favorite apps, such as Figma, Google Workspace, Microsoft 365, Slack, and more.

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Powerful AI functionality

Use AI in Lucidchart to effortlessly transform text prompts into polished flowcharts and diagrams that you can iterate on.

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Get started faster with templates

Not sure how to diagram a system, process, or algorithm? Explore hundreds of Lucidchart templates for ideas and frameworks that make it easy to organize information visually.

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Customer journey map

Mind map

Empathy map

Concept map

Experience Map

Business process flow example

Flowchart template

Current vs future state flowchart

Blank diagram

Blank ERD

Taskboard with Smart Containers

Timeline with colored intervals