Journey mapping tool

Create customer journey maps, user journey maps, stakeholder maps, and more with Lucidchart's journey mapping software.

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96% of the Fortune 500 trust Lucidchart to keep teams on the same page.

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Process map specific features

Lucidchart helps to outline and standardize processes. Link data to your workflows and add conditional formatting to discover bottlenecks and track progress at a glance.


We make teamwork simple. User tiles show who is actively working in a diagram, and commenting, sharing and revision history features keep everyone on the same page.

Revision history

Track document changes over time with revision history. You'll never have to worry about losing your work or others making changes you can't undo.

Data & automation

Dynamic shapes, smart containers, conditional formatting, formulas, graphs from linked data, data linking...We've got you covered.

Make a diagram

Over 15 million users in 180 countries

“I have used [Lucidchart] extensively to map the customer journey. It's an intuitive tool, enabling the visual display and explanation of complicated workflows through easy-to-make diagrams.”

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Works wherever you do

Connect Lucidchart to all your favorite industry-leading apps. Our integrations are simple to set up and easy to use so you can start using Lucidchart right away.

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Monitor processes, sales deals, Jira tickets, or other metrics within Lucidchart by creating zaps that send data from 1000+ apps into Lucidchart.

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Customer Journey Map Template

Customer Journey Map Example

Basic Customer Journey Map Template

Basic Customer Journey Map Example

Customer Experience Map Example

Experience Map Example

More Templates

Actionable insights for every team

Elevate your perspective. Diagram anything—ideas, information, and processes—to drive better decisions in every area of your business.

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Scale your enterprise

Teamwork only happens if the team can actually work. With Lucidchart for Enterprise, you'll enjoy enterprise support, advanced security protocols, and a simple admin interface. Lucidchart is designed to help your entire organization work together seamlessly, whether you want to accelerate sales or design new cloud architecture.

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Create any diagram in Lucidchart


Org Charts

Process Maps

ER Diagrams

Network Diagrams

And More

Communicate with your team anytime, anywhere. Sign up for a free account today.

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