Customer journey map

This basic customer journey map template can help you:

Visualize the journey a customer takes with a product or service.
Map out different customer touchpoints.
Collaborate with colleagues.

Open this template to view a detailed example of a basic customer journey map that you can customize to your use case.

Use this template

Customer journey map example

Related templates

Lucidchart site map example

Password reset task flow example

Warehouse floor heat map