Cold calling tips

5 cold calling tips that lead to successful sales

Lucid Content

Reading time: about 4 min


  • Sales

In a perfect world, potential customers would proactively come to your business asking you to sell them the best productions and solutions. Every sale you made would be 100% inbound.

However, this utopia doesn’t exist—at least not now. If you’re like the rest of the salesforce, you are probably using as many outbound cold calling strategies as you can. Get the most out of your sales strategy with concrete steps every business and salesperson can use to engage with customers—from the first point of contact and beyond.

Before you start dialing, take a moment to review these cold calling tips to better understand how you can introduce your product or service to potential customers.

1. Rethink your cold calling strategies

A cold call is not about making a sale during the first point of contact—your objective is to arrange the chance to make a sale. Cold calling rarely results in an immediate sale, so don’t bank on sealing the deal right away.

Use your first call to establish a relationship with your contact. Ask questions and take notes on their answers for your future interactions. Focus on introductions, gathering information, and agreeing on a next step—an office visit, online demonstration, additional phone calls, etc.

Your goal with your first point of contact in a cold call is to set an appointment. Maybe that’s with another phone call with an additional decision-maker or an in-office visit to demonstrate your technology.

You have to hook potential customers with why they need your product. What makes your business or service different from the dozens of other pitches they hear every week? As English teachers everywhere advise: “Show, don’t tell!" Repeat and confirm your intent at the end of the call (e.g. “I will send out the blog posts and videos I mentioned right after this. Thanks!”).

2. Lay out your thoughts

Take the time to type out your notes and talking points. The act of typing and organizing information will help you retain it better later. Write out a concise intro and include a greeting with the contact’s name if you have it. The greeting should include your name, the company you work for, and the reason for your call.

For example, “Hi, Charles. This is Stacey from Work, Co. and I want to make sure you’re aware of [BENEFIT] of our [PRODUCT]. Let me send you our free software demo to get started.”

What’s the benefit of this practice? Reading short, two- or three-sentence paragraphs is easier to manage than struggling through a cold call template that’s essentially just a page full of black ink. Don’t think of your cold calling template as a script, but more like a prompt or guideline to keep you on the right path.

3. Connect with decision-makers

Aligning with the correct contact is vital to cold calling success. Be upfront and ask to speak with the manager or director of marketing, technology, development, etc. If you’re unsure of whom to speak with, or if the person on the phone is stalling, try asking the following:

“Who in your office handles software purchases? Our [PRODUCT] has saved our customers a combined $1.2 million in operating costs in the past three years! I’d love to discuss how [PRODUCT] could fit into your business plan.”

If that doesn’t get you anywhere, ask to speak directly with the office or branch manager. Keep track of the contacts you make and get on the phone with the right person faster with a Lucidchart sales account map.

Salesforce account map
Basic account map (Click on image to get started with a Lucidchart template)

4. Time it right

Perhaps it’s the optimism at the start o a new day or the last jolt of adrenaline before heading home, but according to LinkedIn Influence Author Linda Coles, early morning (8-9 a.m.) and late afternoon (4 - 5 p.m.) are the golden hours for cold calling. If possible, plan your cold calling attempts during these times. Want even more insight? Conduct an A/B test with calling hours as your variable.

5. Practice your craft

Very few people in this world nail something perfectly on the first try. Cold calling strategies must be practiced. Stage some mock calls as a company or departmental activity so that everyone on your team can work together to overcome objectives and work through the particular challenges you have with your cold calls. Learning to overcome objectives and selling to skeptical leads is both an art and a science: You have to create multiple approaches and test which ones lead to success. Use a Lucidchart conversation tree template to organize your notes and responses to any and all potential customer objectives.

sales script template
Conversation tree (Click on image to modify online)

Following these cold calling tips will help you become more comfortable when talking about your product and reaching out to new prospects. Don’t forget to use a lead processing template to qualify leads and save time by pitching to a more defined audience.

Got your newly-revised cold call template finished? You’re ready to make some sales calls! Check out our post on sales call planning for more tips on getting the most from your cold calls.

Document your sales processes and sales scripts in Lucidchart. Get started with a free account.

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About Lucidchart

Lucidchart, a cloud-based intelligent diagramming application, is a core component of Lucid Software's Visual Collaboration Suite. This intuitive, cloud-based solution empowers teams to collaborate in real-time to build flowcharts, mockups, UML diagrams, customer journey maps, and more. Lucidchart propels teams forward to build the future faster. Lucid is proud to serve top businesses around the world, including customers such as Google, GE, and NBC Universal, and 99% of the Fortune 500. Lucid partners with industry leaders, including Google, Atlassian, and Microsoft. Since its founding, Lucid has received numerous awards for its products, business, and workplace culture. For more information, visit

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