Incident management process flow

This incident management process flow template can help you:

  • Focus on rapidly restoring service to users.
  • Keep track of the steps for responding and restoring service to users.
  • Assign, escalate, or document incident management procedures.

Open this template to view a detailed example of an incident management process flow that you can customize to your use case.

Use this template
Incident management process flow example

Optimize your incident management with an incident management process flow

In a perfect world, your services would always run perfectly. Unfortunately, we don’t live in a perfect world, and unplanned service interruptions, product failures, and bad customer service experiences are realities that cannot always be avoided.

Fortunately, however, you can plan for these eventualities and mitigate their effect on your business by planning for incident management ahead of time. A process flow can help you plan and organize your incident management response, from restoring service to users to mitigating security threats and documenting procedures.

With Lucidchart’s incident management process flow template, you can map out your entire incident management process in a series of steps from start to finish and keep everyone involved on the same page.

Use the incident management process flow template in Lucidchart

Our incident management template includes an example of an incident management process flow. Like most flow charts, it helps you visualize how a process should progress based on different options. The example template demonstrates how your incident management response will likely differ depending on the incident's nature and severity.

You can study the incident management template to learn more about this process flow and customize it for your needs.

To customize the template:

  • Double-click on a line or shape to change the text.
  • Click on the properties bar at the top of the canvas to customize shapes and lines.
  • Drag and drop shapes and lines to change the map's flow as needed.

As you customize your incident management process flow, you’ll be able to understand your process more clearly and determine if there are any inefficiencies or missing steps.

To learn more about customizing Lucidchart templates, click the tutorial button to the right of the incident management process flow template.

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