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Service Management

Service operation functions example

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Example service desk flowchart

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7.0 Resolution & recovery

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Configuration management system example

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Business process framework (eTOM) level 1

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1.0 Incident identification

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Typical configuration management activity model

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Service-centric view of the IT enterprise

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4.0 Initial diagnosis (1)

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Supplier management process

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6.0 Investigation & diagnosis

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