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Lucidchart templates

Service management templates and examples

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Service operation functions example

Service operation functions example

Example service desk flowchart

Example service desk flowchart

7.0 Resolution & recovery

7.0 Resolution & recovery

Configuration management system example

Configuration management system example

Business process framework (eTOM) level 1

Business process framework (eTOM) level 1

1.0 Incident identification

1.0 Incident identification

Typical configuration management activity model

Typical configuration management activity model

Service-centric view of the IT enterprise

Service-centric view of the IT enterprise

4.0 Initial diagnosis (1)

4.0 Initial diagnosis (1)

Supplier management process

Supplier management process

6.0 Investigation & diagnosis

6.0 Investigation & diagnosis

IT tickets matrix example

IT tickets matrix example