The Power of Visual Communication | Lucidchart Blog
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In business we tend to rely on email, instant messaging, and long explanatory text-based documents to describe ideas, information, and processes. Think about it—how often do you assign projects, describe projects, or make requests of colleagues in writing? If you answered “often,” you’re in a prime position to boost your team’s productivity.  

Research shows a clear trend—visual communication, instead of just text-based communication, provides an extremely effective way to share ideas, information, and processes. When you use visuals in addition to text, you can increase your team’s ability to synthesize information, grasp both the big picture and the details faster, increase their willingness to read, and drive innovation, productivity, and transparency.

Learn how to leverage the benefits of visuals on your team with simple visual communication.

Improve your team’s ability to synthesize information by 36%

In the study Effects of Text Illustrations: A Review of Research, researchers W. Howard Levie and Richard Lentz aggregated the results of 55 studies to determine if visuals associated with text boost positive outcomes such as learning and comprehension. Overall, visuals that supported the text were beneficial in 98% of all of the studies and, on average, improved information synthesis by 36%.

Effects of illustrations on text comprehension
The effects of visuals on text comprehension (Source: Levi, Lentz)

So what happens when you leverage the power of visuals to lay out a project or an idea? It means that people understand your ideas more quickly. Direct reports can be more autonomous in executing on your vision, while executives can comprehend your plans faster and provide you with the resources you need to succeed.

A visual project plan could look something like this:

Visual Project Plan
Visual project plan with swimlanes

With clearly defined roles and responsibilities and an execution plan, teams can quickly grasp the vision and execute efficiently.

Break through the scanning barrier

With so much information at our fingertips, we’ve been trained to scan information instead of taking time to synthesize it. As part of a study, the Nielsen Norman Group examined 60,000 website pageviews to determine how long people spend on average reading the content on the page. The result? Most people only read 20-28% of the words on the page.

As web reading habits bleed into email reading habits, it’s no wonder that project details quickly get lost in a sea of text. Visuals can help people get to the point faster and can prevent details from being lost.

Help people see both details and the big picture

In the study Learning from Diagrams: Theoretical and Instructional Considerations by Winn and Holliday,  the researchers concluded that visuals, specifically diagrams, can help: 

  • Direct attention to important information.
  • Associate concepts.
  • Generalize information.
  • Discriminate between information.

To understand how diagrams impact the workplace, we spoke to Gabe Gloege
, Director of Learning and Development at Pearson Publishing. At Pearson, sales reps create mind map diagrams that provide a quick overview of course content and how courses are linked together. Gabe describes the results as follows:

“It’s powerful, being able to see all that information at a glance, and the visual way that it changes your understanding and your perception of the content itself. Each course, when mind mapped, had a fingerprint that was unique to the knowledge of that course. And people started to remember and access it in that way. When you close your eyes and think back, ‘What is the information that I need to pull up in my head?,’ you see that mind map in your head. You go right to where it is. I think it’s a very powerful way for us to remember the information, access the information, and have a different relationship to it."
  

Gabe’s experience closely aligns with the research, showing that visuals clearly have a significant impact in helping people connect the dots and remember both the details and the big picture of a plan.

How this research stacks up against our findings

With clear external evidence for the power of visual communication, we wanted to see how diagramming stacks up as a visual communication method. We wanted to determine whether we’d see business-specific gains—such as increased innovation, productivity, and transparency—that supported external research on the effectiveness of visual communication.

In a survey, we asked 377 Lucidchart users about the benefits they’ve seen from using diagrams to convey ideas, information, and processes. These users confirmed that visual communication improves innovation, productivity, and transparency.

Innovate 40% faster

Across a wide variety of roles and organizations, people said that they could innovate 40% faster when they used Lucidchart diagrams to communicate vs. traditional communication methods.

How would you explain those results? After further interviews with customers, we found that when people can map out a process or a system, it’s much easier to make connections between seemingly unconnected thoughts and find new and better ways to solve problems.

Illustrating the before-and-after solution
The before and after solution

But it’s not just about finding innovative solutions to small problems. Nate McBride, CIO and head of the Innovation Architects Group at AMAG, explains how Lucidchart diagrams help him drive innovation at his company: 

“We’re able to make decisions that we couldn’t make without Lucidchart because we can see all the potential outcomes. Each one of those decisions can have a multi-hundred thousand dollar or million-plus dollar effect.”

As Nate visually maps project outcomes, he finds innovative ways to solve problems and make better decisions. 

Some pretty fantastic products started with a Lucidchart diagram. Todd McKinnon, CEO and co-founder of Okta, a security company poised for IPO with a valuation of over one billion dollars, used a diagram to build his product:

“I don’t think enough people know how helpful this technology can be, but I do—I drew some of the original architecture and product sketches for Okta using Lucidchart.” 

By working visually, Todd brought his business ideas to life. But innovation doesn’t always mean starting a company. From identifying opportunities to optimizing a processes to getting the next hot startup off the ground, working visually can help drive innovation at every level.

Increase productivity by 38% and transparency by 43%

Lucidchart diagrams, on average, drove productivity gains of 38% and transparency gains of 43%. When we talked to Patrick McClory, the SVP of Platform Engineering at Datapipe, a leading IT services company, he said that it all came down to streamlining communication:

“I’ve used diagrams in various forms with Fortune 500 companies and with clients to level the playing field for discussion. One diagram essentially cuts two or three hours of conversation down to 20 minutes of discussion to get everyone on the same page; then we can go talk about what matters.”  

With visual communication, every meeting and every conversation is more productive because visuals make it easier to understand and process information (as discussed above). For Lucidchart users specifically, productivity and collaboration are further enhanced with the ability to collaborate on diagrams. Patrick added: 

“My team is distributed across the U.S., and it’s that digital collaborative process that’s become the reason we’re hardcore, ardent users of Lucidchart. I wouldn’t use anything else because of this specific ability.”


We heard this feedback repeated over and over again—with real-time collaboration and streamlined communication, companies all over the globe are using visuals to increase productivity and transparency.

Implement visual communication

To reap the full benefits, you’ll need more than just emojis. You’ll need a platform that can connect to the places where you communicate. You’ll need a fast, easy way to build your visual. Whiteboards and pens and paper are good options—when you can have everyone in the room with you. If you want your ideas to live outside of your brainstorming room, a visual communication platform is essential.  

Whether you opt for whiteboarding or a digital solution, the benefits of visual communication are there for the taking. Will your team be the one to benefit from the visual edge?