99.9% Uptime + Priority Support Access

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99.9% uptime guaranteedSupport at any hourOnline access to help center & training materials

99.9% uptime guaranteed

Application downtime can cost businesses thousands of dollars a year in lost productivity. That’s why Lucidchart guarantees 99.9% uptime for enterprise customers. We know that high-quality tech is important to keep your operations running smoothly and under budget, and we’re committed to deliver on that promise.

Support at any hour

An emergency is an emergency at any time of night or day, and we’re always here to help. Enterprise customers have priority access to 24-hour e-mail support so you can rest easy knowing your account is in good hands no matter the situation.

Online access to help center & training materials

In addition to continuous administrative support, Lucidchart provides an extensive Help Center where users can find answers to frequently asked questions, view product tutorials, and upvote new feature requests. To see Lucidchart in action, check out our on-demand webinars and YouTube channel.


The initial momentum behind Lucidchart actually came from the user community.

Pearson used the flexibility of Lucid technology to provide a domain-wide platform for collaboration. Employees support larger goals by using Lucidchart as the place of record for creating, sharing, and publishing important charts.

Need a quote for your enterprise account?

Talk to our team to see why millions of users trust Lucidchart for their professional diagrams.

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