ux designer case study

Roundup: Incredible UX Design Stories From Our Users

Lucid Content

Reading time: about 2 min


  • Product development

UX designers need to make a lot of people happy. They need to take the product manager’s vision and form a more complete user journey. They need to provide enough detail so engineers know exactly what they should build. They need to pay attention to users and their pain points to provide a product that benefits the customer.

To accomplish all of these goals, UX designers might need a little help. For many companies around the world, “a little help” comes in the form of Lucidchart. Our diagramming tool helps teams visualize the functionality of a product and keep everyone on the same page.

Check out these two stories of Lucidchart users who diagrammed their way to successful product designs.

Kicking duplication to the curb at Mozilla

When Ryan Feeley and John Gruen set out to update Firefox Sync, they encountered a problem that many designers can identify with. They publish their work in many forms—user flow diagrams, mockups, wireframes—and run into problems when their design assets become out of date or are duplicated. Ryan and John needed one place for the latest diagrams and mockups, so they turned to Lucidchart and its Dropbox integration.

They created a Dropbox folder for their design assets. Then they created a user flow diagram in Lucidchart and linked to the Dropbox URLs. Colleagues could see exactly how the user experience would look. And the best part? Ryan and John only needed to update two places—the Lucidchart document and the Dropbox folder—for the entire company to have the most current information.

Mozilla user flow diagram

Click to see the full, interactive user flow diagram.

Want to use Dropbox as you create your own diagrams? Learn to upload and manage images from Dropbox on your Lucidchart account.

Building faster user flows in a long development process

UX Designer Abinash Mohanty used plenty of tools while he worked on 1Group, a system designed to connect and provide information to all of the real estate brokers in India. After surveying real estate brokers and identifying the top pain points to solve with the app, Mohanty used Lucidchart in combination with Sketch to build user flows that showed broker verification, referrals, and other actions.

1Group user flow for broken verification

Read the complete story at Pantone Canvas.

As you decide what to build and then build it, make Lucidchart a part of your process.


Lucidchart, a cloud-based intelligent diagramming application, is a core component of Lucid Software's Visual Collaboration Suite. This intuitive, cloud-based solution empowers teams to collaborate in real-time to build flowcharts, mockups, UML diagrams, customer journey maps, and more. Lucidchart propels teams forward to build the future faster. Lucid is proud to serve top businesses around the world, including customers such as Google, GE, and NBC Universal, and 99% of the Fortune 500. Lucid partners with industry leaders, including Google, Atlassian, and Microsoft. Since its founding, Lucid has received numerous awards for its products, business, and workplace culture. For more information, visit lucidchart.com.

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