User Story Mapping

A Quick Guide on User Story Mapping

Lucid Content Team

Reading time: about 6 min


  • Business
  • Product Development

The end user should be the priority of any development team. By anticipating user needs and preferences, you can create a better experience for your users and encourage continued use of your product. But how do you start?

User story mapping could be the answer. This article will show you how to build user story maps, most often used as part of agile software development, and use them to plan a more effective user experience.

What is a user story?

A user story is a short, simple description of a product feature from the perspective of the person who wants to use the new feature, usually a user or customer of the product. User stories might sound something like this: "As an email user, I want to be able to search my email by keyword so that I can quickly find the information I'm looking for."

Product managers rely on user story mapping—visualizing user stories and showing how they can be accomplished within a sprint—as a compass of sorts to keep everyone on the right track through development. Production members leverage user story mapping to understand what the customer wants from the product—how they wish to interact with or use it.

User Story Mapping Example
User Story Mapping Example (Click on image to modify this template)

The customer-focused approach of user story mapping leads to more satisfied customers because the development team considers their needs from the beginning.

How is user story mapping helpful?

User story mapping offers the following benefits to help teams build a product or service that users will enjoy.

Prioritizes work

Because user story mapping gives teams a holistic view of the user experience, team members can easily determine essential tasks and organize work into sprints or releases.

Puts an emphasis on user value

By building the story from the user’s perspective, the development team identifies how users interact with the product and what requirements need to be met to facilitate those interactions.

Highlights roadblocks

User story mapping illuminates any issues, risks, or problems by providing a high-level view of the product. It saves time by helping teams working through anticipated problems before they arise.

Ensures team unity

True to its name, user story mapping creates a map that the team agrees on and follows throughout the build. The team can refer back to the map anytime they are unsure of where to go next.

Allows for constant improvement

A well-defined user story map groups stories by priority, which, in turn, can be batched out in iterations to gather feedback earlier in the process and make improvements as the project moves forward.

How to create a user story map

User Story Map With Swimlanes Example
User Story Map With Swimlanes Example (Click on image to modify this template)

To begin the process of user story mapping, the development team first decides how to format their story map. Traditionally, user story mapping takes the form of notecards on a whiteboard or wall, with each notecard representing a story or activity, but with Lucidchart, you can tailor a user story mapping template or use our sticky note shapes to collaborate in real time and document your brand’s specific user stories.

Follow these steps to write a clear and useful user story.

1. Understand your users

Who do you see as the primary audience or audiences for your product? While there may be several different types of users, identifying the primary audiences will keep development on the right track to deliver a successful product. Focus groups and A/B tests can give insight into what your users do when interacting with your product. When planning a new project, look at past results along with industry research to make sure you’re putting the user first.


Learn how

2. Identify the problem

What problem is your service or product helping the customer overcome? Keep a user-first mindset during this step to visualize how the end user will experience the product. If you’re stuck, remember this format: “As a user, I want to [the action], so that [the benefit] happens.”

3. Map user activities

Interaction with your product will come in the form of user activities. These activities act as anchor points as you create your user story map. They should be fairly broad, as more specific user stories will make up the actions behind each activity.

4. Map user stories under user activities

Under each activity, a series of user stories create the larger customer journey. In the example of the video streaming website, under the user activity of choosing a video, a user story might include searching for a video and then filtering or editing the search results to clarify.

5. Prioritize

After you identify and map out user activities and their corresponding stories, the production team can start prioritizing user stories. Rank stories vertically from most important to least important to help the production team understand which stories have the most impact in the customer journey.

6. Identify roadblocks

As the user story map takes shape, the team may begin to spot areas of missing information, bottlenecks, or other issues that might slow down production. Use this step to identify solutions and workarounds.

7. Plan the sprint

All the mapping work comes to fruition in the project planning phase (learn more about sprints and sprint planning in our blog post about Scrum methodology). After user activities and stories are prioritized, they can be batched out into sprints, where each piece of the user story map is assigned to a member of the production team with a clear explanation of how it should be completed.

Next steps after user story mapping

Once the user story mapping exercise is complete, relevant stakeholders will usually review the mapped activities and stories. Remember that nothing is set in stone—you can and should make changes where needed. After all involved parties have agreed on a final user story map, the production team can begin development.

To get started, you can leverage any of the following diagrams and processes :

  • Quality function deployment: Develop a framework focused on addressing customer needs with this methodology.
  • Product backlog: Take a look at what you have in the pipeline for projects and identify levels of priority.
  • Product roadmap: What are your product goals for the future?
  • Scrum boards: Visualize which employee is in charge of which task, clarifying what’s in progress, complete, and still to do.
  • Customer journey mapping: Take a closer look at the customer journey to help guide decisions for the product, or for the business at large.

User story mapping is a useful practice to visualize what work needs to be executed on first to create the most effective end product. The end user is the focus throughout the entire process, with an emphasis on multiple iterations and incorporating feedback. An effective user story map is fluid and can be updated as the project needs change or new stakeholders are introduced.

Sign up for Lucidchart to take advantage of our user story mapping templates—you’ll need them to navigate the road to success.

Create your own user story by filling out a blank user story map, tailored to the journey of your users.

Learn how

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