redefining the culture of an underperforming team

How to Redefine the Culture of Your Underperforming Team [Flowchart]

Joel Bangerter

Reading time: about 1 min


  • Leadership
  • Productivity

Even for the experienced manager, a lazy team can be exhausting to supervise and motivate. Once underachievement becomes the standard, it can seem impossible to cultivate a new culture among team members. And, as tensions and frustrations mount, everyone involved may find it difficult to reach their goals, to innovate, and to enjoy going to work. Bringing a team out of such a slump is possible, even for new managers—it just takes effort and the right approach.

In a recent Harvard Business Review article, Joseph Grenny of VitalSmarts discusses his method for redefining team norms in a tactful, effective manner. We’ve taken his process and documented each step in a flowchart, providing an easy-to-understand visual reference. To quickly scan through the process, take a look at our flowchart, but we would also recommend reading the original article.

redefining team culture flowchart

About the author

Joel Bangerter is a rising sophomore studying English at Johns Hopkins University. Joel is working as a content marketing intern at Lucid Software for the summer. After work, he enjoys reading, camping, and spending time with his dog, Goosey.


Lucidchart, a cloud-based intelligent diagramming application, is a core component of Lucid Software's Visual Collaboration Suite. This intuitive, cloud-based solution empowers teams to collaborate in real-time to build flowcharts, mockups, UML diagrams, customer journey maps, and more. Lucidchart propels teams forward to build the future faster. Lucid is proud to serve top businesses around the world, including customers such as Google, GE, and NBC Universal, and 99% of the Fortune 500. Lucid partners with industry leaders, including Google, Atlassian, and Microsoft. Since its founding, Lucid has received numerous awards for its products, business, and workplace culture. For more information, visit

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